Shipping
Big Booty chocolates are made fresh weekly in small batches, and we ship out each order every Wednesday. Incoming orders for the nearest shipping date must be placed before Tuesday, 2pm PST, in order to have your chocolates shipped out the following day.
To guarantee the best possible preservation of each order, cold packs are automatically added to packaging throughout the summer months, resulting in higher shipping fees. For this reason, we can only accommodate orders over $50 for the time being.
Shipping destinations with a climate that consistently reaches above 70º F, we highly suggest having a recipient onsite at the time of delivery in order to preserve the integrity of your product. Upon arrival, store in a cool, dry place away from direct sunlight or heat. If refrigerated, please take out 30 nim before enjoying. For maximum experience and flavor, please enjoy within 2 weeks.
Our Melt-Free Guarantee
We guarantee your chocolates will arrive in perfect condition all summer long! As long as someone is present at delivery to immediately bring the chocolate in from the heat, we stand behind this 100%.
Keep reading for details.
Shipping & Satisfaction
In Summer, we offer flat rate Priority Mail shipping for all orders. This includes complimentary ice & insulation, and our Melt-Free Guarantee covers orders of any size!
In the hot months, we only ship to most destinations 3 days a week, and ask for your patience as we may need to wait until the following week to ship your order. Communication is key! Please include details of your needs (ie: a special delivery date) in the notes section at checkout, or email us after placing your order: [email protected]
We are deeply honored to make chocolate for you and your loved ones, and thank you in advance!
OUR MELT-FREE GUARANTEE:
We guarantee your chocolates will arrive in perfect condition as long as someone is present at the delivery address to immediately bring the chocolate in from the heat! We stand behind this 100% for any size order, and will offer you a full refund OR a rain check of 5% more than your order!
We ask only that you;
- Please read Everything on this page
- Inspect your chocolate immediately upon arrival
- Email a photo of any issue within 5 minutes of delivery to Lisa@BigBootyChocolates.com I recommend signing up for text or email alerts from USPS so you can keep on top of your chocolate’s transit to you! If no one will be home, some of our ChocoLovers ship to an office or a neighbor (one you can trust to refrain from eating everything!)
I am available at (925) 989-1811 for all your questions, suggestions, and feedback!
Transit Time & USPS
- PRIORITY MAIL: 1-3 business days (+1-2 day potential USPS delay)
- EXPRESS MAIL: 1-2 business days
- INTERNATIONAL: 7-10 days
We ship all orders to warm climates, with enough complimentary ice & insulation to deliver safely! We guarantee that your chocolate will be in perfect condition upon arrival, but cannot be responsible if you are not home when it arrives. We hope you also understand that we cannot be responsible for tardiness (USPS issues that are out of our hands). Our default shipping method is Priority Mail, and we have had over 99% delivery success for shipment throughout all seasons!!! Express Mail is, of course, the fastest method and USPS also guarantees this method in addition to our Melt-Free Guarantee.
I’m not happy until you are! I believe the only way a business merits existence is through integrity, quality, and servicing happy customers! Of course there are certain things I can’t be held responsible for – we will discuss on a case-by-case basis depending on whether there was something we fudged!
If we goofed, please let me know right away! Email me a photo of whatever you find to be wrong with your order and know that if I made an error, I’ll do everything I can to rectify the matter. The joy of our ChocoLovers is of ultimate importance to me!
We have a very small team here so please allow a little time for a reply. Email is always the best way to reach me as I’m often back & forth between the office & kitchen, where I’m elbow-deep in chocolate! I truly appreciate your patience! If you seek an reply more urgently please email [email protected]
You’ll receive an email with tracking information once we begin working on your order!
We make and package every product 100% by hand! This means you’re getting the freshest chocolate – made with love in small batches.
It also means that lead time depends on which items we have on hand at the time your order is placed, and how many of your items need to be made to order.
Sometimes, we can ship the same day your order is placed and sometimes we need to make every item you’ve ordered before it can ship! We truly appreciate your patience!
If you need delivery by a specific date or would like special arrangements (ie: for a holiday, birthday, wedding, anniversary, event, or any other such celebration) please let us know in the notes at checkout!
If you need delivery by a specific date or would like special arrangements (ie: for a holiday, birthday, wedding, anniversary, event, or any other such celebration) please let us know in the notes at checkout!
Warm Weather Shipping
Chocolate melts in your mouth – that’s one of the very best things about it! But that means it also melts in the heat, and that’s a little trickier.
But have no fear! We include reusable insulation & ice packs (biodegradable where and if possible!) completely free of charge!
We monitor temperature and schedule shipments around weekends to ensure our bundles of joy will arrive safe & sound! If your order won’t arrive by Friday, we’ll wait & ship Monday to safeguard against sitting in a hot post office. We know waiting for chocolate is so difficult (!) but shipping on a careful schedule is how we have such an excellent delivery success rate all summer.
Teamwork makes the Dream Work!
While our ice, insulation, and shipping schedule will ensure your chocolates arrive in perfect condition, please partner up with us by keeping an eye on your tracking info and making sure someone is home to bring your delivery in from the heat upon arrival! If no one is home when USPS arrives, your chocolate may be left in the heat! 🙁 If no one will be home at usual USPS delivery time, we can ship to a different address – your work or a trustworthy neighbor, perhaps. Please be sure you’ve entered an address where someone will be present to receive the delivery! We strongly recommend that you sign up for text alerts from USPS. We have >99% delivery success rate most everywhere As long as someone is present at delivery, you’re covered under our Melt-Free Guarantee!